Coronavirus – update on services at Chelford Surgery

17th March 2020

We would like to update patients on changes to the services in light of the Coronavirus pandemic. We do not take these measures lightly and hope patients can understand the reasons for the service disruption.

We hope with appropriate cooperation from our patients we can help to try and keep patients and staff alike safe during the coronavirus pandemic.

Access to Chelford Surgery

In view of the risks to our patients and staff we have had to take measures of significantly restricting entry to the building

  • The main entrance will now be kept closed as of 23/3/2020.
  • The window closest to the carpark will ne kept for prescription collections and specimen drop-offs.
  • Please respect the 2 metre distance between patients as marked roughly by the yellow box.
  • Prescription requests should go in the external collection box used for when the surgery is closed.
  • Patients attending for a routine appointment will be asked to have temperature check before being directed further regarding their appointment.
  • If the temperature is felt to be raised, then patients will be turned away and asked to follow self isolation guidance.
  • All requests for an urgent appointment will be triaged as below and patients are asked not to attend the surgery but ring through to reception.
  • If you are asked to attend for an urgent appointment you will be directed on how to attend for your appointment. Do not attempt to enter the building by the main entrance
  • Please note if you are unwell with coronavirus symptoms and need an urgent assessment, you may be asked to attend a clinic at a designated site away from Chelford. Further information will be given to you when needed.

Appointments

In order to protect vulnerable patients and staff, we are attempting to prevent patients attending the surgery unnecessarily by the following means

  • All requests for appointments with a doctor will be put down as a triage call back by the doctor. This will enable an assessment to see if help or advice can be provided without an appointment; determine if a patient needs a face to face appointment; and importantly reiterate previous advice around Coronavirus if necessary.
  • Online bookable appointments are now telephone only appointments for the time being
  • We will be suspending non-urgent appointments which include medical examinations for reports or insurance
  • We will be deferring medication reviews for patients who are felt to be clinically stable.
  • We would encourage patients to continue to engage in self-help advice for minor ailments and conditions, further details of self-help advice can be found on our website.

We will NOT be able to

  • Offer routine reviews
  • Routine appointment for blood tests, vaccinations, injection except by prior agreement with a clinician. This includes
    • Baby checks and immunisations.
    • Hormonal implant injections for cancer treatment
    • Urgent bloods as directed by a clinician
    • Depot injections
  • If your medication is due for review this will be assessed by a clinician, extended for 3-4 months and you will be contacted by telephone, TEXT or letter if we need to discuss this with you
  • If you have a chronic disease and are stable you will not be reviewed – review dates will be extended for 3-4 months

Dispensary

We are facing high demand due to patient fears around supply and due to staff sickness levels in light of the coronavirus

  • Please ONLY order what is required at the usual re-order rate
  • Please allow 72 hours for the dispensary to prepare your medication
  • If you are self-isolating, please ask friends and family to collect your prescription on your behalf.

We would ask patients to continue to adhere to government advice around Coronavirus which can be found here.

If you have symptoms of a fever or cough then the advice is now to self-isolate for 14 days. Family members are also asked to self isolate for 14 days.

We apologise for any inconvenience caused but hope that patients can understand the pressures the Coronavirus pandemic is having within Cheshire and the NHS nationally. 

Chelford surgery Coronavirus link