The original content of this page has been moved to Useful Patient Information and added to Useful Patient Information page here.
New patients
To register at the practice you will need to complete a new patient questionnaire and registration form. These can be found by clicking on the link below. You will need to bring the completed forms into the surgery with two forms of identification.
Please note we need to physically see all new patients who are registering at the practice
Appointments
How to book an appointment
- Book online by downloading the nhs app
- Book an Appointment Online
- Call into the surgery
- Telephone 01625 861316
If you telephone the surgery on a Saturday or Sunday or outside daily surgery hours you will get a message to phone 111. You should then phone this number to obtain assistance.
How to access your GP Practice
The way you access your GP is changing to ensure you get the best possible care safely and quickly. We only want people to attend the practice when they need to, in order to keep you and our staff safe from Coronavirus.
This video explains how you can contact your GP practice and the different ways care will be delivered to keep you safe.
NHS Prescription charges
These charges apply as of 1st April 2023 in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
- Prescription (per item): £9.65
- 12-month prepayment certificate (PPC): £111.60
- 3-month PPC: £31.25
- HRT 12-month PPC: £19.30
You may need to pay for your prescriptions please see link below for more information
Prescriptions
We are continuing to work on increasing capacity within our phlebotomy clinics to help to reduce waiting times.
From June, phlebotomy appointments will now be bookable online via Patient Access and the NHS App. For patients without online access, you will still be able to book appointments via reception.
Home visits
On some occasions, patients are requesting visits that are inappropriate or unnecessary. This is having a negative impact upon other aspects of our service. Calling the doctor out unnecessarily takes them away from patients who may be in more clinical need. Most of the consultations during home visits could easily and safely be carried out in the surgery. We appreciate that many patients might not know this, so it is important patients are aware of our policy on home visits.
Blood Test Clinics
We are continuing to work on increasing capacity within our phlebotomy clinics to help to reduce waiting times.
From June, phlebotomy appointments will now be bookable online via Patient Access and the NHS App. For patients without online access, you will still be able to book appointments via reception.
Text messaging
Chelford surgery now routinely uses accuRx to contact our patients via SMS (text) messaging to valid mobile phone numbers. If you have given us a mobile phone number this may be used to contact you.
NHS App
Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet. Account verification is done centrally and you don’t need a password from your GP surgery.
From 17th May 2021, patients will be able to use the app to show their Covid vaccination status.
Health advice
Patient online services
Using Patient Access you can:
- Book an appointment
- View your summary care record
- Repeat prescription
all via the internet from home, work or on the move, and in your own time, day or night.
CQC report
We received Good at out last inspection Click Here view the report.
Complaints
We have a Complaints Policy within the practice that conforms with current NHS Legislation. In the first instance, complaints should be addressed to the Practice Manager Elaine Skepper.
Dr H Thomas is the partner with specific responsibility for handling complaints.
Please note that complaints may take longer to process during this time as we concentrate on the responsiveness to COVID-19 as well as supporting the vaccination rollout.