Prescriptions - Chelford Surgery

Prescriptions can be obtained via:

Online via patient access or by downloading the NHS app
Calling the prescription line on 01625 860085 between 09:00am – 10:30am Monday to Friday
By posting or handing in your Repeat Counterfoil
By fax – 01625 860075

Please allow 3 working days notice and remember to tick all the items you require.

We now offer an online prescriptions service.

Emergency Prescriptions – please contact us directly: 01625 861316

If you would like to register as a Waiting Room user, please be aware of the following:-

Each patient will need an INDIVIDUAL email address – including children (family members cannot share an email address)
You must initially hand these details in at the Surgery so that we can enter the details onto your patient record
You will then be sent an email to activate your account with a username and password via ‘The Waiting Room’
You cannot order one off prescriptions; this includes drugs which require regular monitoring such as Warfarin and medication for rheumatological disorders such as Methotrexate but you can request them by clicking on ‘Prescription drugs, not on the list’
This is not appropriate for clinical interaction or information
Initial turnaround time for this service is 3 working days
You cannot book appointments via this website

This website complies with the Data Protection Act and a copy of our policy is available at the Surgery. In order to register for this service please complete the following form and submit it to the surgery.

Acute or Urgent Prescriptions

Doctors will no longer be dispensing your acute prescriptions during your consultation.

If you are given a prescription during your appointment, and you usually have your medicine dispensed by us, hand the prescription in at the reception desk and your medicines will be prepared for you.

Please wait in the waiting room and your name will be called once the prescription has been prepared. This may take a few minutes, as it would when you pick up your medicines from a community pharmacy.

If you do not qualify to have your medication dispensed by us, as you live close to a community pharmacy, you can take your prescription to your regular chemist as you have always done.

Repeat Prescriptions

This process remains unchanged.

You can order your medications in the usual ways

By the surgery’s preferred method for repeat requests, using the online ordering system- just register your own unique email address. Forms for this can be obtained from reception or download the NHS app.
By placing your repeat prescription form or written request in the box in the waiting room. Please ensure that you TICK all the items that you require, or give the specific drug name and dose.
By fax to 01625 860075
By ringing the prescription ordering line on 01625 860085 between 09.00 and 10.30 am on Monday to Friday on. Please be prepared with the details of your order, including drug names and doses, and be aware that this line can be particularly busy on Mondays and after Bank Holidays. The dispensary staff may also be busy dispensing acute prescriptions during clinic times.

Please try to order all medications at the same time each month to prevent repeated contacts and feel free to ask if your medications are not ‘inline’.

We recommend that you try to order your medications 5-7 days before you run out.

Our dispensary staff are here to help you but they are NOT pharmacists and may have to refer to the doctors in some instances.

Online Prescription Service

Chelford Surgery offers the following online services via patient access or by downloading the NHS app.

Patients can

Book, view, amend, cancel and print appointments online.
Order online, view and print a list of their repeat prescriptions for drugs, medicines and appliances
View online their allergies and adverse reactions that are recorded on their record.

In order to access the above patients need to give us their e-mail address which is added to their registration screen. This e-mail address must be unique.

They will then be sent an email with a login and password to the Waiting Room.net

Prescription Exemptions

On receiving a prescription everyone needs to complete the form on the reverse of the prescription unless you are under 16 or over 60 years of age.

There are 3 parts to this.

You must complete:

Parts 1 and 3 if you do NOT pay for prescriptions, and tick why you are exempt.
Parts 2 and 3 if you do pay for prescriptions.

Some people are exempt from payment. Reasons include:

Active cancer treatment
Long term hormone therapy such as thyroid replacement
Suffering from Diabetes and on medication for this

Some People have pre-paid certificates.

It is your legal responsibility to sign for any medication that you collect.

Proof of ID for Controlled Drugs

Please note that you will be required to bring proof of identity when you are collecting a prescription for controlled drugs, as well as signing the register to show that you have collected the prescription. You will only be able to collect a prescription for a relative or friend, if we have explicit consent on record for you to do so. You will also be required to bring proof of identity, prove you have permission to act on their behalf, and sign the register.

Please note that if you are not sure if the prescription is a controlled drug, you can refer to the list below, or you can check the prescription and it should have ‘cd’ written next to the name.

This is not an exhaustive list but it shows the main controlled drugs that we prescribe at each site. Please ask a GP or the dispensary team if you are unsure.

Buprenorphine patches
Butec patches
Buccocalm
Concerta XL
Fentanyl
Matrifen
Medikinet
Methylphenidate
Midazolam injection amps
Morphgesic tablets
Morphine sulphate tablets/capsules/injection ampoules (NOT Oramorph or morphine sulphate 10mg/5ml solution)
MST continus tablets
Naloxone
Oxycodone liquid/capsules/tablets
Oxycontin tablets
Oxynorm liquid/capsules/injections
Pethidine
Phenobarbital
Physeptone
Sevredol
Tapentadol
Temazepam
Tramadol capsules
Zomorph capules

rge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

NHS charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

Prescription (per item): £9.65
12-month prepayment certificate (PPC): £111.60
3-month PPC: £31.25
HRT 12-month PPC: £19.30

If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

Telephone advice and order line 0845 850 0030
General Public – Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website

Private Prescriptions

There is a charge for patients to get private prescriptions. The reason for this is that private prescriptions do not fall into the practices General Medical Services contract.

The charge per PRESCRIPTION will be £15.00.

You should pay this fee at reception.

The price of each individual medicine is displayed during the order process. You will be charged per tablet/unit of medicine. In England all NHS prescriptions cost £9.35 from a pharmacy, and all private prescriptions have a minimum order value of £5.00 per item on top of the script fee of £15.00, irrespective of the quantity of the particular item.

Q&A:

What is the difference between an NHS prescription and a private prescription?

Cost – an NHS prescription is much cheaper
An NHS prescription costs £9.35 which includes the cost of the doctor issuing the prescription and the cost of the medication subsidised by the NHS.
A private prescription, you pay the full cost of the medication. In addition, you must now also pay a fee of £15.00 to the practice for the script, on top of the prescription fee.
Availability – not all treatments are available on an NHS prescription

Do all practices charge a script fee to issue private prescription?

Not all GP practices charge a fee for issuing a private prescription. It will depend on whether private prescriptions fall into the practices General Medical Services contract.
However the standard fee for a GP practice to issue a prescription privately ranges from approximately £15.00 – £20.00
With a private clinic, the fees start from £50 upwards.