Prescriptions

Order an Repeat Prescription Online

Prescriptions can be obtained via:

  • online via patient access or by downloading the NHS app
  • the prescription telephone line – 01625 860085, 09:00am – 10:30am Mon – Fri
  • by posting or handing in your Repeat Counterfoil
  • by fax  – 01625 860075

Please allow 3 working days notice and remember to tick all the items you require.

We now offer an online prescriptions service.

Emergency Prescriptions – please contact us directly: 01625 861316

If you would like to register as a Waiting Room user, please be aware of the following:-

  • Each patient will need an INDIVIDUAL email address – including children (family members cannot share an email address)
  • You must initially hand these details in at the Surgery so that we can enter the details onto your patient record
  • You will then be sent an email to activate your account with a username and password via ‘The Waiting Room’
  • You cannot order one off prescriptions; this includes drugs which require regular monitoring such as Warfarin and medication for rheumatological disorders such as Methotrexate but you can request them by clicking on ‘Prescription drugs, not on the list’
  • This is not appropriate for clinical interaction or information
  • Initial turnaround time for this service is 3 working days
  • You cannot book appointments via this website

This website complies with the Data Protection Act and a copy of our policy is available at the Surgery. In order to register for this service please complete the following form and submit it to the surgery.

Acute or Urgent Prescriptions

Doctors will no longer be dispensing your acute prescriptions during your consultation.

If you are given a prescription during your appointment, and you usually have your medicine dispensed by us, hand the prescription in at the reception desk and your medicines will be prepared for you.

Please wait in the waiting room and your name will be called once the prescription has been prepared. This may take a few minutes, as it would when you pick up your medicines from a community pharmacy.

If you do not qualify to have your medication dispensed by us, as you live close to a community pharmacy, you can take your prescription to your regular chemist as you have always done.

Repeat Prescriptions

This process remains unchanged.

You can order your medications in the usual ways

  • By the surgery’s preferred method for repeat requests, using the online ordering system- just register your own unique email address. Forms for this can be obtained from reception or download the NHS app.
  • By placing your repeat prescription form or written request in the box in the waiting room. Please ensure that you TICK all the items that you require, or give the specific drug name and dose.
  • By fax to 01625 860075
  • By ringing the prescription ordering line on 01625 860085 between 09.00 and 10.30 am on Monday to Friday on. Please be prepared with the details of your order, including drug names and doses, and be aware that this line can be particularly busy on Mondays and after Bank Holidays. The dispensary staff may also be busy dispensing acute prescriptions during clinic times.

Please try to order all medications at the same time each month to prevent repeated contacts and feel free to ask if your medications are not ‘inline’.

We recommend that you try to order your medications 5-7 days before you run out.

Our dispensary staff are here to help you but they are NOT pharmacists and may have to refer to the doctors in some instances.

Online Prescription Service

Chelford Surgery offers the following online services via patient access or by downloading the NHS app.

Patients can

  • Book, view, amend, cancel and print appointments online.
  • Order online, view and print a list of their repeat prescriptions for drugs, medicines and appliances
  • View online their allergies and adverse reactions that are recorded on their record.

In order to access the above patients need to give us their e-mail address which is added to their registration screen. This e-mail address must be unique.

They will then be sent an email with a login and password to the Waiting Room.net

Prescription Exemptions

On receiving a prescription everyone needs to complete the form on the reverse of the prescription unless you are under 16 or over 60 years of age.

There are 3 parts to this.

You must complete:

  • Parts 1 and 3 if you do NOT pay for prescriptions, and tick why you are exempt.
  • Parts 2 and 3 if you do pay for prescriptions.

Some people are exempt from payment. Reasons include:

  • Active cancer treatment
  • Long term hormone therapy such as thyroid replacement
  • Suffering from Diabetes and on medication for this

Some People have pre-paid certificates.

People taking special drugs which are classed as ‘controlled drugs’  require additional signatures to confirm who has collected th medication.

It is your legal responsibility to sign for any medication that you collect.